How we collect, check and publish reviews of STOCKUP products. We set this out because the law requires us to say whether reviews come from people who have bought the product and how we check that (Spanish Royal Decree-Law 24/2021 and Law 3/1991 on unfair competition).
Who can leave a review
Only people who have bought from us. About ten days after an order is delivered, we send the buyer a single email with a personal link to review the products in that order. The same link appears in their account. The link works for 30 days and only for that order. There is no other way to post a review on the site.
That is why every review carries the "Verified purchase" label: we know which order it comes from, although the order itself is not published.
What you can submit
- One review per product and order, with a rating from 1 to 5 stars and, if you like, a text of up to 600 characters.
- A public name of your choice. By default we suggest your first name and the initial of your surname.
- Links and email addresses are not accepted in the text: the form rejects them.
How we check reviews
We read every review before publishing it. We publish positive and negative reviews alike: we never hide a review because it is critical or because of its rating.
We only reject a review if it:
- is advertising or spam, or is not about the product;
- contains personal data about anyone, including the author;
- is offensive, discriminatory or unlawful;
- claims that a food cures, prevents or treats a disease.
We never change the text or the rating. We only change the public name if it contains personal data.
How reviews are shown
For each product we show the average rating and the number of published reviews of that product, and the ten most recent reviews, newest first, with the public name, the date and the rating. Reviews appear in the language they were written in, without translation.
No incentives
We do not pay for reviews, and we offer no discounts, gifts or prize draws in return for one. We do not buy reviews. The email with the link goes to every buyer in the same way, before we know what they will say.
Removing or reporting a review
- To have your review removed, write to hello@stockupfoods.com and we will take it down.
- If you think a published review breaks these rules, write to the same address with the product and the date of the review. We look into it and reply to you.
How we handle the data in reviews: privacy policy.
Last updated: 11 November 2026.