How we tell you about allergens, what to do if a product disagrees with you, and how we let you know if we have to recall a batch. The food business operator is Alexander Neurohr (Stock Up Foods), at the address given in the legal notice. Food business registration (RGSEAA): pending.
Allergens
Every product page shows, above the buy button, the list of ingredients with allergens in bold, just as on the pouch label (Regulation (EU) 1169/2011, Arts. 9 and 21). These are the 14 groups of allergens the law requires us to declare, such as gluten, milk, egg, sesame, crustaceans and celery.
- The label comes first. If the product page and the label on the pouch you receive differ, the label applies. Read it before eating, especially if you have an allergy.
- Shared kitchen. All our products are made in the same kitchen with the same equipment, which we clean between batches. We only add a "may contain" warning when our assessment shows a risk of cross-contact that we cannot avoid, and it then appears on the product page and on the label.
- Severe allergies. If you have a severe allergy, write to hello@stockupfoods.com before you buy. We will tell you which other allergens are handled in the kitchen and when.
Best-before date and storage
Our products carry a best-before date, not a use-by date: kept sealed, they keep at least until that date. Each product page and each label say how to store the product. Keep it somewhere cool and dry. Once opened or prepared, follow the instructions on the label. Do not eat the contents of a pouch that is damaged, swollen or whose closure is open.
If a product disagrees with you
- If you have a severe allergic reaction or serious symptoms, call 112.
- Keep the pouch and whatever is left of the product. The batch number and the date are printed on the pouch.
- Tell us as soon as you can at hello@stockupfoods.com or on +34 690 687 517, with the order number, the product, the batch and what happened.
We look into every report and check the batch. If there is a risk to health, we inform the health authorities as the law requires (Regulation (EC) 178/2002, Art. 19). You can also go directly to the health authority where you live.
Batch recall
Every order records the batch of each product. If we have to recall a batch:
- We write to everyone who bought from that batch, at the email address of their order, with the product, the batch, the reason and what to do.
- We post the notice on this website for as long as necessary.
- We refund or replace the affected products, at no cost to you.
For this we use the order data and the batch number, as explained in the privacy policy.
Last updated: 11 November 2026.