Questions and answers

Food that has been frozen and then dried under vacuum, so the ice turns to vapour without melting and the food isn't cooked a second time. It weighs a fraction of the original, needs no fridge and keeps sealed at room temperature: 36 months for Meals and Rations, 12 for Sweets. More in the guide: What freeze-drying keeps, and what it takes out

Open the pouch, take out the oxygen absorber and add the water printed on the back, hot or cold: 300 ml for Meals, 330 ml for Rations, 250 ml for the porridge. Stir and zip it shut. With water at 80–100 °C it's ready in eight minutes, or five for the porridge. With cold water it takes about 20 minutes, and the time varies. It's already cooked. Sweets take no water.

Yes. Add the same amount of cold water, stir, zip it shut and wait about 20 minutes. The time varies with the water temperature and the recipe. The food is already cooked, so it comes out cool and a little softer. Eat it within a couple of hours.

These get at least 20 % of their energy from protein, the EU line for “high protein”: Meals No. 01 Chicken & Rice (41 g × 4 kcal = 164 of 430 kcal, 38 %); Meals No. 02 Beef Chili & Rice (32 g × 4 kcal = 128 of 440 kcal, 29 %); Meals No. 03 Pasta Bolognese (28 g × 4 kcal = 112 of 450 kcal, 25 %); Meals No. 04 Lentil & Chorizo (30 g × 4 kcal = 120 of 440 kcal, 27 %); Rations No. 01 Chicken & Rice (45 g × 4 kcal = 180 of 469 kcal, 38 %); Rations No. 02 Beef Chili & Rice (35 g × 4 kcal = 140 of 480 kcal, 29 %); Rations No. 03 Pasta Bolognese (31 g × 4 kcal = 124 of 491 kcal, 25 %); Rations No. 04 Lentil & Chorizo (33 g × 4 kcal = 132 of 480 kcal, 28 %). More in the guide: A high-protein work week without a fridge

The 72 h Pack plans each day with 1 breakfast, 2 mains and 1 bag of sweets: 1,493 kcal and 910 ml of water, hot or cold, a day on average. More in the guide: What goes in a 72-hour kit

Sealed and kept cool and dry, it keeps until the best-before date on the base: 36 months for Meals and Rations, 12 for Sweets. Keep it out of direct sun and out of a hot car boot in summer.

Microorganisms need water, and freeze-drying takes it out. Every batch has its water activity measured and is packed only at 0.60 or below, in a pouch sealed with an oxygen absorber. That's what lets the pouch carry a best-before date of 36 months for Meals and Rations, and 12 for Sweets. More in the guide: How long freeze-dried food keeps

An opened Meal or Ration keeps 24 hours, and once the water is in, you eat it straight away. Sweets keep 7 days with the zip firmly shut, because damp air softens them.

On every product page, above the buy button, and on the back of the pouch. Allergens are printed in bold in the ingredient list.

Pasta Bolognese and the porridge contain gluten. Chicken & Rice, Beef Chili & Rice and Lentil & Chorizo have no gluten-containing ingredients, but every recipe is made in the same facility, so we make no claim about gluten.

Those of the source sweet: the label copies its full declaration and adds the treatment. A sweet goes on sale only once that list is on its product page. More in the guide: What freeze-dried sweets are

Mainland Spain, the Balearic Islands and the rest of the European Union. Checkout doesn't accept addresses in the Canary Islands, Ceuta, Melilla or outside the EU.

Mainland Spain €4.90, free from €39. Balearic Islands €8.90, free from €59. Portugal, France, Germany, the Netherlands, Belgium, Italy and Austria €9.90, free from €79. Rest of the EU €14.90, free from €99. VAT included.

We ship with Correos, InPost or SEUR in Spain and with European carriers to the rest of the EU. When the parcel leaves, you get an email with tracking. Times per zone are on the shipping page.

You choose 5 or 10 Meals every 2 or 4 weeks: €40.40 or €80.80 a delivery, 10 % less than the Work Week Pack. You pay by card or SEPA direct debit, and it ships to mainland Spain with shipping included.

Yes, whenever you like, with no minimum term. Every subscription email has a link to manage it, where you can change the card, pause or cancel.

Card, Bizum, Apple Pay, Google Pay and SEPA direct debit, through Stripe. We never store your card details.

On your order page: the link is in the confirmation email, with the status and tracking. Can't find it? Ask for the link again with the order number and your email.

Yes, within 14 days of delivery if the pouches are still sealed. Use the withdrawal form on your order page; the link is in the confirmation email, and if that email is lost, ask for a new link. An opened pouch can't be returned, for hygiene reasons. If something arrives damaged, send us photos within 48 hours and we'll replace it or refund you.

Yes: outdoor shops, chandleries, gyms, pet shops and markets. 35 % off the retail price excluding VAT, minimum order 24 units, mixed as you like. Ask for terms on the wholesale page and we reply within two working days.

Treats launch next. Leave your email on the Treats page and we'll write on the day they go on sale.